Mrs Angela Way (f)- ILM, AMSPAR
Provides operational management support to the practice and manages the reception team. Angela is responsible for all operational functions at the practice and also direct management support to ensure that the practice is run effectively and efficiently.
Mr Phill Davies
Provides strategic leadership and management to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment whilst maintaining a happy and committed team
The practice is managed through four direct departments including Clinical, Payments, Office and Reception. This allows the practice to function as a business and to ensure that the services provided are maintained.
Administration Support Team
Nadia, Amy and Annum
The Administration Support Team provides valuable input into the support functions at the practice. Each member has an area of expertise and supports the high levels of quality patient care provided by the practice.
Mrs Bev Gill (f)
Provides expertise in Quality and Outcomes Framework at the practice and keeps clinical registers up to date as well as managing new patient requests and deductions. The Payments manage also ensures that patients are contacted for routine clinical reviews for their specific health needs and also manages the clinical data team who update all patient clinical data.
Ms Cath Hutton (f)
Cath provides financial and administrative expertise in office management and keeps the practice organised by ensuring that systems are maintained, invoices paid, stock ordered etc. Cath also manages the Medical Secretaries who correspond with the hospitals regarding clinical referrals.
Julie, Sajida, Sandra, Amy, Wendy, Harriet, Annum, Hannah, Dawn, Nichola, Jayne, Michelle, Hannah, Henal, Shannon and Mary
Our receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Whilst receptionists make most of the patient appointments with the GPs and nurses, they also perform other important tasks such as issuing repeat prescriptions, dealing with prescription enquiries, financial claims, patient records and carrying out searches and practice audits.
We value our reception team and appreciate the important job that they do for the practice; providing patients with quality customer services. Therefore, we would ask that patients offer our receptionists the same level respect that they provide to patients. Please remember that we operate a Zero Tolerance policy. We will not tolerate aggressive or violence behaviour in any form. This includes the use of offensive and foul language. Patients who behave in this manner will remove from our list immediately.
Our team of reception staff will treat you in a friendly, courteous manner and do all they can to help you. If requesting an emergency appointment, in order to assist the doctor in assessing priority it may be necessary for our staff to enquire as to the nature of your condition. This information is used by the On Call GP to assess your condition and is not designed to be an intrusion of your privacy.