The surgery’s “Did Not Attend” rate is routinely monitored. We respectfully request that if you are unable to attend for an advanced booked appointment you cancel your appointment or ring the surgery in adequate time to cancel so that we may reallocate your appointment. Failure to attend a booked appointment, misuse or non-compliance of this request will be taken seriously and you will be contacted by a member of the Practice management team to discuss this issue should the need arise. We constantly review the appointment system and, if necessary, we will change the way appointments are booked to try and improve patient access. Patients will be notified in advance of any potential changes.