Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

See the A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

University Hospital of Wales
Heath Park,
Cardiff,
CF14 4XW
Tel: 029 2074 7747
Barry Hospital Minor Injuries
Barry Hospital
Colcot Road
Barry
CF62 8YH
Tel: 01446 704042

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS Direct Wales.

Call 0845 46 47

Call 0845 46 47 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 0845 46 47
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse or Healthcare Assistant for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone
Pengam Green Surgery 02920 489292
or
Cardiff Royal Infirmary 02920 489292
Get medical advice and treatment from a Doctor. Please note online appointments cannot be ‘swapped’ if you discover you no longer need them. They will be allocated on the day by priority need.

Contact a Doctor

Book an appointment on the phone
Pengam Green Surgery 02920 489292
or
Cardiff Royal Infirmary 02920 489292

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Autism

ASD info Wales

ASDinfoWales, the national site for Autism Spectrum Disorders (ASD). You will find information about Autism Spectrum Disorders (including Autism and Asperger Syndrome), service details, training opportunities and updates on the implementation of the ASD Strategic Action Plan for Wales.

Telephone: 029 2046 8675

Website: www.asdinfowales.co.uk

Email: ASDinfo@WLGA.gov.uk

Autism Initiatives

In a variety of locations throughout the UK and Ireland, Autism Initiatives offer a wide range of support for autistic people.

Facebook: @AutismInitiatives

Twitter: @AutismInit

Website: www.autisminitiatives.org

Benefits

Cardiff.Gov

For information to find out if you are entitled to benefits or for any help with your current benefits.

Website: www.cardiff.gov.uk

Bus Pass

Application for Cardiff Disabled persons Bus Pass.

Cardiff Bus Disabled Application Form

Blue Badge Application Form

Application for disabled persons blue badge.

Blue Badge Form

HelpU

If you’re a low income household and in receipt of a means-tested
benefit, you may be eligible to receive support from our HelpU
tariff to reduce your future charges.

HelpU Application

Bereavement

Cardiff Bereavement Services

Cardiff Bereavement Services experienced staff provide free, impartial advice on all matters relating to funerals and funeral arrangements.

Telephone: 029 2054 4820

Website: cardiffbereavement.co.uk

Email: thornhillreception@cardiff.gov.uk

Cruse Bereavement Care

Cruse Bereavement Care’s vision is that all bereaved people have somewhere to turn when someone dies.

Telephone: 02920 226166

Website: www.cruse.org.uk

Email: cardiff@cruse.org.uk

Care for the Family

The death of a child, of any age, brings heartbreak and devastation. Whether your child died recently or some time ago, Bereaved Parent Support is here to help you find hope.

Telephone: 029 2081 0800

Facebook: @careforthefamily

Twitter: @Care4theFamily

Website: www.careforthefamily.org.uk

Brake

Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear.

Telephone: 0808 8000 401

Website: www.brake.org.uk

Email: helpline@brake.org.uk

Child Death Helpline

At the Child Death Helpline they are here to listen. Te understand that the death of a child is one of the most devastating events that anyone may experience.

Telephone: 0800 282 986 or 0808 800 6019

Website: childdeathhelpline.org.uk

Email: contact@childdeathhelpline.org

The Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they are here to help.

Telephone: 0345 123 2304

Website: www.tcf.org.uk

Email: helpline@tcf.org.uk

Carers

Bridgend Carers Centre

Bridgend Carers Centre specialises in the provision of information, support and short break opportunities to adult carers throughout Bridgend County Borough.

Telephone: 01656 658479

Website: www.bridgendcarers.co.uk

Cardiff.gov

Information, advice and support for people looking after a relative or a friend.

Website: www.cardiff.gov.uk

Carers Trust

Carers Trust South East Wales promotes, offers support and delivers high quality services for unpaid carers and people with care needs.

Telephone: 01495 769996

Website: www.ctsew.org.uk

Email: info@ctsew.org.uk

Carers Wales

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 029 2081 1370

Twitter: @CarersWales

Website: www.carersuk.org

Email: Info@carerswales.org

Child Health

Community Child Health

Community Child Health. They are here to promote a healthy start in life and support children and their families as they grow and develop.

Telephone: 029 2053 6881

Website: www.cardiffandvaleuhb.wales.nhs.uk

Cardiff.Gov

Cardiff.Gov Child Health and Disability Team believe that a child with a disability is a child first and should be encouraged and helped to access the same services and opportunities as other children without disabilities. They provide and arrange services for families who have a child or children with additional needs.

Telephone: 029 2053 6490

Website: www.cardiff.gov.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Family Information Service

The Family Information Service (FIS) provides free advice and information on a wide range of childcare options and activities for children aged 0-20, their families and their carers.

Telephone: 02920 351700

Facebook: @cardifffamilyinformationservice

Twitter: @CardiffFIS

Website: cardiff-fis.info

Email: fis@cardiff.gov.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Run Wales

Run Wales are here to celebrate people and groups who run, jog and walk their way to a more active lifestyle.

Telephone: 02920 649845

Facebook: @IRunWales

Twitter: @RUNWALES

Website: irun.wales

Email: irun@runwales.org.uk

CitySocializer

Do more of the things you like with people going out around you.

Website: www.citysocializer.com

Meet Up

Neighbors getting together to learn something, do something, share something…

Facebook: @meetup

Twitter: @Meetup

Website: www.meetup.com

Key to the City

Community groups are the life and soul of a city and they feature a few of the most interesting ones.

Website: www.keytothecity.co.uk

Outdoor Cardiff

Outdoor Cardiff is about using partnership and co-ordination to promote the rich variety of open air events, places and activities that the city has to offer.

Website: www.outdoorcardiff.com

Email: Outdoor@cardiff.gov.uk

Email: parks@cardiff.gov.uk

Disability

Bus Pass

Application for Cardiff Disabled persons Bus Pass.

Cardiff Bus Disabled Application Form

Blue Badge Application Form

Application for disabled persons blue badge.

Blue Badge Form

Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Change Grow Live

Taith is a free and confidential drug and alcohol service for adults in Cardiff and The Vale of Glamorgan.

Telephone: 0300 300 7000

Facebook: @Taith

Twitter: @Taith

Website: www.changegrowlive.org

Email: Taith@cgl.org.uk

Dan24/7

DAN 24/7 is a free and bilingual telephone helpline providing a single point of contact for anyone in Wales wanting further information and / or help relating to drugs and / or alcohol.

Telephone: 0808 808 2234

Text: Dan to 81066

Website: www.dan247.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

E-Das

Entry to Drug and Alcohol Services, is a single point of entry for anyone who feels that they have an issue with any substance in both Cardiff and the Vale of Glamorgan. EDAS provide simple and effective access to the full range of substance misuse services in Cardiff and the Vale of Glamorgan

Telephone: 0300 300 7000

Website: www.e-das.wales.nhs.uk

 

Recovery CYMRU

Recovery Cymru is a peer-led, mutual-aid, recovery community that empowers people to achieve and maintain recovery from drug and/or alcohol misuse while supporting others to do the same.  All the activities are community-led.

Telephone: 02920 227019

Mobile: 07767 113704

Facebook: @RecoveryCymru

Twitter: @RecoveryCymru

Website: www.recoverycymru.org.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety and Stress

Stepiau

Take a step toward Mental Health and Wellbeing in Cardiff and the vale of Glamorgan.

Taking a look at self help resources can often be the first step. Stepiau recommend a series of 23 self help leaflets.

Website: www.stepiau.org

Cardiff Concern

Depression affects one in three people at some time in their life, but counselling can be an effective means of helping overcome it.

Telephone: 02920 664410

Website: www.cardiffconcern.org.uk

Cardiff Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 02920 402040

Website: www.cardiffmind.org

Email: admin@cardiffmind.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Stepiau

Take a step toward Mental Health and Wellbeing in Cardiff and the vale of Glamorgan.

Taking a look at self help resources can often be the first step. Stepiau recommend a series of 23 self help leaflets.

Website: www.stepiau.org

More services for young people
Elderly Care

Action on Elder Abuse

Action on Elder Abuse (AEA) Cymru is a specialist charity committed to preventing abuse against older people. As the only charity in Wales to focus solely on elder abuse, they have the expertise and the experience to support victims, their families and those who care for them.

Telephone: 080 8808 8141

Website: www.elderabuse.org.uk

Email: Enquiries@elderabuse.org.uk

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone:08000 223 444

Website: www.ageuk.org.uk

Email: advice@agecymru.org.uk

Care & Repair Cymru

Care & Repair Cymru is a national charitable body and actively works to ensure that all older people have homes that are safe, secure and appropriate to their needs.

Telephone: 02920 107580

Facebook: @careandrepaircymru

Twitter: @CRCymru

Website: www.careandrepair.org.uk

 

Contact the Elderly

Contact the Elderly is the national charity dedicated to tackling loneliness and social isolation amongst older people living in the United Kingdom. The mission for Contact the Elderly is to empower older people to make new social connections, and break out of the cycle of social isolation.

Telephone: 0800 716543

Facebook: @contactteas

Twitter: @contact_teas

Website: www.contact-the-elderly.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

General Health and Wellbeing

Add To Your Life

The Add to Your Life self-assessment can help you stop and think about your health. You will receive an overall picture of your health and wellbeing and provide expert, tailored information to suit your needs.

Website: www.addtoyourlife.wales.nhs.uk

Dewis Cymru

Dewis Cymru is the place for information about well-being in Wales. They have information that can help you think about what matters to you, along with information about local organisations and services that can help.

Website: www.dewis.wales

Housing

Cardiff.Gov

For information on housing in Cardiff.

Website: www.cardiff.gov.uk

HelpU

If you’re a low income household and in receipt of a means-tested
benefit, you may be eligible to receive support from our HelpU
tariff to reduce your future charges.

HelpU Application

Maternity

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Cardiff and Vale University Health Board

Cardiff and Vale University Health Board provide a wide range of maternity services across Cardiff and the Vale of Glamorgan.

Website: www.cardiffandvaleuhb.wales.nhs.uk

Sexual Health

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Cardiff University Health Board

The Department of Sexual Health provides clinics both at Cardiff Royal Infirmary (CRI) and in a number of other locations across Cardiff and the Vale of Glamorgan.

Telephone: 029 2033 5208

Website: www.cardiffandvaleuhb.wales.nhs.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

The Sprout

Are you confused about anything to do with your sexual health. Worried about STIs or clueless about contraception? Need more info about going through puberty?

Website: thesprout.co.uk

YMCA Cardiff & Newport Group

A tailored, specialist and confidential Sexual Health and Relationship Service for young people aged 11-25 in Cardiff.

Telephone: 029 2046 5250

Website: www.ymcacardiff.wale

Email: SHOT@ymcacardiff.wales

Stop Smoking

Help Me Quit

Help Me Quit is single point of access for smokers to choose the best stop smoking support for them.

Telephone: 0808 250 6885

Text: HMQ to 80818

Website: www.helpmequit.wales

Email: helpmequit@wales.nhs.uk

Quit with Us

There are many reasons to quit smoking and we’re here to help with free advice and tips on how to give up.

Telephone: 0808 808 1010

Website: www.tenovuscancercare.org.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Change 4 Life

Millions of families have already made healthier changes – you can too.

Website: www.nhs.uk/change4life

NHS Healthy Weight

The plan, which has been downloaded more than 4 million times, is designed to help you lose weight safely – and keep it off.

Website: www.nhs.uk/live-well

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps
Women's Aid

Cardiff Women's Aid

Violence Against Women & Girls specialist agency.

Telephone: 029 2046 0566

Website: www.cardiffwomensaid.org.uk

Email: reception@cardiffwomensaid.org.uk

RISE

If you are a Women experiencing any form of violence/abuse by a partner, ex-partner or family member; or someone close to you is trying to control you then come and talk to RISE to see if they can help.

Telephone: 029 2046 0566

Website: rise-cardiff.cymru

Email: reception@rise-cardiff.cymru

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

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